Sapphire Spa | Policy

Reservations
For an ideal spa experience please arrive 15 to 20 minutes early for your appointment to allow for a stress free check-in, shower and a little pre-treatment decompression time.

Attire
Please bring your swim attire so that you may enjoy our hot tub on our private spa patio. During your visit, we will provide you with a changing area, locker, robe and slippers. Please do not bring valuables to the spa (All jewelry will need to be removed during treatments).

Cancellation Policy
Please note: We require at least twenty-four hours notice to cancel any appointments; a credit card number is needed to hold your reservation. Once an appointment is booked, unless we hear otherwise, missed appointments will be charged in full to the card number with which they were held.

Sapphire Policy
Ensuring our guests’ safety is crucial. A “guest-check” form must be completed before each spa visit.

Junior Spa Goers (age 16 and under) must be accompanied by a parent or another adult. They must also bring a signed guardian consent form which can be obtained from the spa booking office.

As payment for spa service or retail, we currently accept (accompanied by proper identification), Visa, MasterCard, American Express, Travelers Checks and Pearl South Padre room charge.

Please note, all retail sale are final.

Gratuities
You may opt to leave gratuities: the recommended range is between 15% and 20% of the price of services provided, but the amount is left up to your discretion.